30-Day Return PeriodIf you wish to return an item, Carry Your Om will offer you a full refund provided that:
- You return the item within 30 days of purchase;
- Produce your proof of purchase at the time you return the item; and
- Item is in its original packaging, is unworn, unopened, unused, and in its original condition.
Customer is responsible for return shipping. Shipping charges are non-refundable.
If you have a defective or broken item, please email customerservice@CarryYourOm.com within 30 days of purchase for product replacement. Shipping costs due to defective or damaged products will not incur additional shipping charges.
Carry Your Om reserves the right not to offer an exchange, refund, or repair where the item fault is a result of misuse or neglect.